Payment & Billing

FAQs

• Will my order be taxed?

  Learning Without Tears collects sales tax in all states except the following:

  Delaware	New Hampshire	Oregon
  Alaska	Montana

   

  Pricing and Sales Tax

  You can obtain a price list by downloading and printing our order form. Choose the state/province to which your order will be shipped.

  Sales Tax Policy – United States

  Sales Tax Policy – Canada

  Learning Without Tears collects sales tax in the following provinces:

  Alberta	Newfoundland & Labrador	Nunavut	Quebec
  British Columbia	Northwest Territories	Ontario	Saskatchewan
  Manitoba	Nova Scotia	Prince Edward Island	Yukon
  New Brunswick

   

  Items sent to APO/FPO military addresses are not subject to sales taxes.

  Sales tax charges are based on state and local tax laws and tax rates for the delivery address of your order. Where required, tax will also be applied to the shipping and handling charges. If you return an item for a refund, you will also receive a refund for the taxes you paid for that item. You will not receive a refund for the taxes you paid on the shipping and handling of that item, as the shipping and handling charges are nonrefundable once an item has been shipped.

  • Online Orders: The appropriate sales tax will automatically be added to your order based on the ship to address. Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped.
  • Order Forms and Purchase Orders: Add the appropriate sales tax based on the delivery address. The amount you enter on your order as Estimated Tax may differ from the amount of sales tax ultimately charged to you. The tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped. Therefore, the sales tax rate applied to your order may be different for an order shipped to your home address than it would be for the very same order shipped to your work address. If you have any questions about what sales tax amount to add to your order, please contact Customer Service via the customer care form or 888.983.8409. Note that many factors can change between the time you place an order and the time of credit card charge authorization, which could affect the calculation of sales taxes. The amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged, as determined by Learning Without Tears' certified professional tax rate service provider.
  • Tax Exempt Customers: If you are tax exempt, please include your exemption form along with your order. Online orders may enter the tax exempt number in the online order comments with a note that states that you are tax exempt and are sending in your tax exempt certificate. Then, follow up by emailing your tax exempt certificate to taxdepartment@lwtears.com. Please be sure to note the online order's reference order ID so that we can locate your order. To ensure compliance with state and local tax laws, all submitted forms and tax exempt information must be received and reviewed by our customer service department before a customer can place an order free of tax.

   

   
• Do you accept purchase orders from my school or business?

  Learning Without Tears® gladly accepts purchase orders from schools or businesses. Official purchase orders must be signed by an authorized representative and the form must be uploaded, emailed, faxed, or mailed along with your order details to Learning Without Tears. We cannot accept purchase orders for online or phone orders.

  If your school does not use purchase orders, you may submit your order along with a purchase authorization written on official school letterhead and signed by the principal or other authorized purchaser at your school. Please reference the shipping and billing address in the purchase authorization letter.

   
• I placed my order with a purchase order, what are your payment terms?

  We gladly accept authorized purchase orders from schools and businesses in the United States and Canada. Our terms are Net 30 days from the date of shipment.

• What forms of payment do you accept?

  Learning Without Tears® accepts the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • Check
  • Money Order
  • Authorized Purchase Order from a School or Business

  Please note: Online orders must be paid by Visa, MasterCard, or American Express.

  Printable Order Forms

  If you prefer to email, fax, or mail your order, download and print our order form. Choose the state/province to which the order will be shipped. 

• I did not receive an invoice for my order. How can I get one?

  Invoices are typically mailed 6–8 business days after the date of order. If it is past this time period, please contact ar@lwtears.com to request an invoice.

• Where can I find a complete product price list?

  You may obtain a price list by downloading and printing our order form. Choose the state/province to which your order will be shipped to determine if Learning Without Tears collects sales tax in your state.

• How do I remove sales tax?

  All online orders will show tax charges. If you are tax exempt, enter the tax exempt number in the online order comments with a note that states that you are tax exempt and are sending in your tax exempt certificate. Then, follow up by emailing your tax exempt certificate to taxdepartment@lwtears.com. Please be sure to note the online order's reference order ID so that we can locate your order. We will make sure that if we have the proper tax exempt information, we will not charge you tax.