A–Z for Mat Man® and Me - Now Accepting Orders!
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Ordering Support

FAQs

  • How do I place an order?

    We have several easy ways to order our products.

    If paying with a credit card:

    Secure Online Ordering

    Browse our products and place orders online for fastest delivery. Online orders must be paid by Visa, MasterCard, or American Express. Orders are processed by the end of the next business day after the day the order was placed online. 

    Phone: 888.983.8409

    August and September Customer Support Hours:
    Monday–Thursday
    8:30 a.m.–7:30 p.m. EST

    Friday

    8:30 a.m.–5:30 p.m. EST

    If paying by purchase order:

    Email: Contact us via emailorders@lwtears.com 

    Purchase Order Upload: It’s simple! Upload your Authorized Purchase Order and submit here.

     

  • How do I know if my online order went through?

    Credit Cards:
    If the order is placed online, then there is an automated order confirmation email that is sent out immediately after ordering. If you do not see this email, please check to see if it ended up in your blocked or spam email. If it’s not there either, we recommend contacting us via the customer care form or 888.983.8409 before attempting to order again. For phone orders, we can provide an rder confirmation number for your order over the phone.

    Purchase Orders:
    When a purchase order is emailed to us or uploaded through our website, an automated email reply is sent to confirm receipt of the order. If the purchase order is faxed or mailed to us at 301.263.2707,  you will need to contact us via the customer care form or 888.983.8409 to confirm receipt.

  • How do I track my order?

    If you provided an email address while placing your order, you will receive a shipping confirmation email with tracking information and the shipment date. Please check your email (including any spam or blocked email folders) and double click on the tracking link that takes you to the carrier’s website for order tracking.

    If you need further assistance to check the status of your order, please use the customer care form or call 888.983.8409.

  • How can I modify an order?

    For online orders, reply to the email order confirmation with the modifications that need to be applied. For all other orders, please contact Customer Service as soon as possible at 888.983.8409. Please contact us within 24 hours of submitting the order. Certain changes may not be possible after the order has already been processed.

  • Does Learning Without Tears have a retail store where I can shop?

    No, Learning Without Tears does not have a physical store location. Any orders need to be placed via one of the following methods:

    • On our website.
    • By phone at 888.983.8409 using a Visa, MasterCard, or American Express.
  • International Ordering

    Ordering through Learning Without Tears

    For customers who wish to purchase directly from Learning Without Tears, the following Shipping and Handling Rates will apply to orders:

    Canada Residents

    • 10% of item subtotal
    • $14 minimum (includes customs, duties, and brokerage fees)

    International Shipping (excluding Canada)

    • 15% of item subtotal 
    • $20 minimum (customer is responsible for customs, duties, and taxes)

     

    Ordering through an Authorized Reseller

    For customers who wish to purchase from a local authorized reseller of Learning Without Tears products, company information is listed below for reference. For more information please contact customer service at 888.983.8409 or via the customer care form.

     

    Ireland and Great Britain Residents
    Sensational Kids
    Kildare Town
    Shop Online at www.sensationalkids.ie
    Order by Phone to +353 (0)45.520900
     

    Thinking Toys
    Ballina, Killaloe, Clare
    Shop Online at www.thinkingtoys.ie
    Order by Phone to 353.61.374402​
     

    United Arab Emirates
    All Prints
    UAE
    Shop Online at www.allprints.ae
    Order by Phone to 971.2.633.6999​
     

    Australia
    Sensory Tools
    Richmond, NSW
    Shop Online at shopau.sensorytools.net
    Order by Phone to 61 2 4578 6123​
     

    China
    Elite’s Choice
    Hong Kong
    Shop Online at www.eliteschoice.com
    Order by Phone to 852.2730.8231
     

    Blue Fountain Inc.
    Shop Online at www.bluefountain.cn
    Order by Phone to 021.3895.3835
     

    Shanghai Book Traders
    Shanghai
    Order by phone to 86.21.63223200​
     

    Honduras
    ABC School Supply
    San Pedro Sula
    Shop Online at www.abchonduras.com
    Order by Phone to 5042.552.2366​
     

    Almacen El Estudiante
    San Pedro Sula
    Order by phone to 504.2557.1955​
    3rd Avenue, Between 7 and 8 Street, Bo. Center

  • Customs, Duties and Taxes

    The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.
     

    To avoid a delay in receiving your order from customs, please consider the following:

    • Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
    • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for five days after arrival in your country before they return it to the sender.
    • We do not refund original shipping charges for goods that are refused for delivery at customs.
       

    NAFTA Certificates: If you are a resident of Mexico interested in reducing import duties, contact Learning Without Tears Customer Service to obtain a NAFTA certificate for HWT workbooks, teacher’s guides, and paper. Contact us via the customer care form or call 888.983.8409.

  • Do you accept wire transfers for international orders?

    International orders submitted online must include a credit card number. However, for an additional $30.00 fee, an advanced wire transfer payment may replace the credit card payment after the order is finalized by email with Learning Without Tears Customer Service.

  • What are the shipping and handling costs?

    We use a variety of methods to ship our orders. We consider delivery time and order weight in choosing the most efficient carrier.

    Shipping and Handling Costs
    US Shipping and Handling Rates

    • Subtotal under $65: add $6.50
    • Subtotal over $65: add 10% of subtotal

    AK, HI, APO/FPO, and US Territories Shipping and Handling Rates

    • 15% of subtotal ($7.50 minimum)

    Canada Shipping and Handling Rates

    • 10% of subtotal ($14 minimum; includes customs, duties, and brokerage fees)

    International Shipping (excluding Canada)

    Customer is responsible for customs, duties, and taxes.

    • 15% of subtotal ($20.00 minimum)
  • I want to ship my order to multiple destinations. May I do this?

    You are not able to submit an online order that will ship to multiple destinations. You may either enter a separate online order for each shipping address, or you may submit a purchase order via fax at 301.263.2707 or email. You may also submit your purchase order showing the items to ship to each address.

  • How long will my order take to get here?

    Delivery Times

    Business days do not include weekends or holidays.

    • US and US Territories: 7–14 business days
    • APO/FPO: Up to 15 business days
    • Canada: 7–10 business days
    • Other International: Approximately 15 business days

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