Contact Customer Care - Returns and Replacements

For questions about products and purchasing.

Contact Toll Free: 888-983-8409

Office Hours:
Monday–Friday, 8:30 a.m.–5:30 p.m. EST

August and September Customer Support Hours:

Monday–Thursday, 8:30 a.m.–7:30 p.m. EST

Friday, 8:30 a.m.–5:30 p.m. EST

All fields marked * are required

Purchase Order Number

Leave blank or enter “N/A” if you don’t have one

Sales Order Number

Leave blank or enter “N/A” if you don’t have one. If you are writing about multiple sales orders, please separate the numbers with a comma.

Online Order Number

Leave blank or enter “N/A” if you don’t have one

What specific return issue do you have? *

Please read our shipping and return FAQ for how to return items.

What type of shipment problem do you have? *

How many boxes were received for each order?

Return tracking number and date returned

Items missing and quantity

Items received and quantity

Items ordered and quantity

Customer Type *

Your Comments

Contact Information

First Name *

Last Name *

Email Address *

Phone Number *

Address *

City *

State/Province *

ZIP/Postal Code *

School Information

For parents, occupational therapists, or others without a school, just enter “N/A” for the school and district fields.

School Name *

District *

County *

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